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Delivery

Delivery Instructions

Items will be delivered to the Shipping Address specified on the checkout page when placing your order on the DecoIsland online store.
We cannot deliver items to PO Box addresses. Should you specify a PO Box for delivery, a member of the DecoIsland team will contact you before your order can be processed.
We will do our very best to meet special delivery instructions or requirements (eg. preferred delivery time), however we cannot guarantee such request.

 

Delivery Time Frame 

Products in store: 5 to 10 working days. (for both Australia and New Zealand)

Pre-Order Products: Please check the date of order close and ETA.

  

Delivery Option 

New Zealand:

1. Local Delivery Service (Items under 35kg in total): 

We use FAST WAY couriers to deliver your item.  You can track your item from www.fastway.co.nz. The tracking number will be given after we dispatch.

 

2. Pick Up from our warehouse :

suit 4 / 61 View Rd

Wairau Vally

North Shore

Auckland 0627

 

Opening Hours:

Monday ~ Friday: 9.30am ~ 6pm

Saturday & Sunday: Please email us (help@decoisland.com) to arrange the time. (Only available before 12pm)

 

Heavy Items Delivery Option (Items over 35kg in total) - Save your delivery cost!

We use Mainfreight service and they have 25 depots all around New Zealand from Whangarei to Invercargill where you can pick up your order.

Please check your nearest depot and contact us (help@decoisland.com) to get a quote.

 

 

 

 

Australia:

1. Australia National Wide Delivery Service (Items under 20kg in total):

We use non trackable New Zealand Post. Takes 3~10 working days. 

 

2. Heavy Items Delivery Option (Items over 20kg in total)

We can only deliver under 20kg items by Air freight, so please contact us to quote your delivery fee if you would like to purchase the item which is over 20kg.

And if you select more than 1 item but each item's weight is less than 20kg. We can send you by Air freight individually. But due to a limitation of our system, we need to help you out to quote the right delivery fee. 

Feel free to contact us help@decoisland.com